FAQs

Is the registration of a profile free of charge?

Yes, all basic functions as creation of profiles, the favorite function and the messaging function are for free.

How can I register my profile as suppliers?

A profile registration is quite easy. Just have a look at the video below.

Why can’t I find my profile in the search results?

There are different potential reasons. Maybe you didn’t complete the registration process or you did not fill out your profile information correctly. If you have checked all points and still can’t find your profile in the search results, please contact our customer service via contact.

Why is my profile not shown at the top of the search results?

Our search engine considers different criteria to rate the results. Some important information that you can influence are:

  • Match of the different key words in the search
  • Completeness of your profile (company information, factsheet, production machine, product portfolio)
  • Time of your latest profile update
How can I use the business services offered in the SUpplyDU.com network?

You can contact us and tell us your specific demands. We will help you to find a suitable professional partner for your needs.


Why I did not receive an verification e-mail during the registration process?

The most common problem is that there’s a misspelling in your registration information. Please try to register again with the correct credentials.

In few cases our email can be found in your Spam folder. In case you encounter this you can whitelist our email so that in future you will receive them directly in your inbox.

Why can’t I write messages on the platform?

To write messages you first have to register a buyer or company profile on the platform. Once you have completed the registration process, you will be able to send and receive messages.


Why can’t I find buyers on the platform?

The target of SUpplyDU.com is create matches based on actual technical business and project needs. We target to ensure to make our matchmaking as accurate as possible. Therefore we limit the access of suppliers to buyers to avoid unspecific and untargeted communication on the platform and therefore ensure the highest possible matching quality.